15th June 2022
We are committed to providing you an excellent user experience when you use this site to buy tickets. If you have any questions about the tickets service or these terms we would be delighted to help. If the query relates to these terms please raise it with us prior to purchasing any tickets, if your query relates to the event please contact the organisers. You can contact us by emailing us at [email protected].
Definitions and interpretation
“Event” means the show, exhibition, concert, theatre and/or festival for which the tickets are being offered.
“Organiser” means the person, firm or company staging the Event.
“Tickets” means tickets including electronic tickets for the Event for the right to attend the Event.
“Venue” means any facilities or locations of any nature where the Event is being held.
“You” means you. “Your” shall be read accordingly.
Introduction and how these terms apply
The event Organiser may have their own terms (“Additional Terms”) that apply to the sale and/or use of Tickets and they require us to notify you of these terms and impose them on you when you buy a Ticket from our site.
These Additional Terms will apply in addition to these terms. For example Organisers may require certain events to have age restrictions. We will ensure these Additional Terms are indicated and clearly featured during your order/purchase process. In order for the Organiser to provide the tickets to you, you must agree to be bound by these terms and the Additional Terms as indicated to you. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the ticket services on the site you will be agreeing to accept these terms and the Additional Terms. If you do not agree to accept them you must not use the site or the ticket services on the site.
We recommend you review the terms each time you purchase Tickets from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.
If you purchase a Ticket you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfil your order and notify you of the status of your order and process your order (for example to verify financial details provided, to despatch tickets and to contact you regarding an Event if necessary). We will provide this personal information to third parties used to operate the Tickets service (for example Royal Mail, despatch companies and payment processing companies) and will require that they only use the data as strictly necessary to provide the Tickets service. In assessing your order for Tickets we may also provide your information to third parties to help to ensure that your payment details are not being used without your consent and to assist in the detection and prevention of fraud.
If you consent to us doing so (eg by way of tick box in the purchase process) we may send you marketing messages using the details that you provided upon registration. You can unsubscribe from receiving marketing messages by clicking on the unsubscribe link in any such message or by contacting us here.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our site for the benefit of our customers. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third party vendors and relevant affiliate partners, but these statistics will not include any personally identifying information.
We may disclose personal information where we believe in good faith that this release is reasonably necessary to comply with the law.
We do not without your consent (eg by way of tick box in the purchase process) provide personal data we have collected to third parties for marketing purposes.
The processing of credit & debit cards is undertaken by www.andersonzaks.com on behalf of the Organiser, through a secure hosted connection. No card data is stored by the Organiser for these purposes & customer details are only used to send the tickets to the purchaser.
The Organiser has implemented technology and security features to safeguard the privacy of your personal information from unauthorised access or improper use. We employ Secure Sockets Layer (SSL) encryption software to secure your personal data and payment information. This is to prevent unauthorised access or unlawful processing of your personal information. We will continue to enhance our security procedures as new technology becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. Territories outside of the EEA do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.
Cookies are electronic tags that contain small amounts of information which are placed on your computer in the process of sending your computer a file, such as a web page. A cookie is a unique identifier that tells a site when a computer that has previously visited the site returns and what pages it requests on each of its visits. Cookies can track where you travel on a site and what you look at and compile statistical reports on site activity.
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Want to know more about an event or the venue?
For all event enquiries always check our event(s) pages or our social media channels for the most up-to-date information.
If you can’t find the answer to your questions please contact via the form below:
Email: [email protected]
Tel: 01733 363500
East of England Arena and Events Centre
If looking for us with your SAT NAV, please use PE2 6HE as the postcode. Find out more here about how to visit our venue.